Balance Medical Integration
balancemedicalintegration.com
Last Updated: April 16, 2026 | Effective Date: April 16, 2026
1. Introduction
Balance Medical Integration ("we," "us," or "our") operates the website located at balancemedicalintegration.com (the "Website"). We are committed to protecting the privacy of our website visitors, prospective patients, and current patients who interact with us through the Website.
This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our Website, submit information through contact forms, sign up for newsletters, opt in to receive SMS/text messages, or otherwise interact with us online.
Important Distinction: This Privacy Policy applies solely to information collected through the Website. It does not govern the use or disclosure of Protected Health Information ("PHI") as defined under the Health Insurance Portability and Accountability Act ("HIPAA"). The collection, use, and disclosure of PHI in connection with your clinical care is governed by our separate Notice of Privacy Practices, which is available at our clinic upon request. Please refer to Section 7 of this Privacy Policy for additional information.
2. Information We Collect
2.1 Information You Provide Directly
We may collect personal information that you voluntarily provide when you interact with the Website, including but not limited to:
- Your name, email address, and telephone number submitted through contact forms or appointment request forms;
- Information provided when signing up for our email newsletter;
- Your mobile phone number when you opt in to receive SMS/text messages from us;
- Any other information you choose to provide in free-text fields or communications submitted through the Website.
2.2 Information Collected Automatically
When you visit our Website, certain information may be collected automatically, including:
Your Internet Protocol (IP) address;
- Browser type and version;
- Device type and operating system;
- Pages visited, time spent on pages, and navigation paths;
- Referring URLs and search terms used to reach our Website;
- Cookies and similar tracking technologies (see Section 5);
- Data collected by analytics services, including aggregate usage statistics.
2.3 SMS/Text Messaging Data
If you opt in to receive SMS/text messages from Balance Medical Integration, we may collect and retain:
- Your mobile phone number;
- Records of your opt-in consent, including the date, time, and method of consent;
- Message logs maintained for compliance and recordkeeping purposes.
3. How We Use Your Information
We may use the information we collect for the following purposes:
1. To respond to your inquiries and fulfill appointment requests;
2. To send appointment reminders and health-related communications;
3. To send SMS/text messages that you have opted in to receive;
4. To improve the functionality, performance, and user experience of our Website;
5. To comply with applicable legal and regulatory obligations;
6. To communicate with you about our services, promotions, and wellness information, where you have provided your consent to receive such communications.
4. SMS/Text Messaging Terms
This section governs the SMS/text messaging program operated by Balance Medical Integration and is provided in compliance with applicable carrier requirements and the Application-to-Person (A2P) 10-Digit Long Code (10DLC) messaging standards.
4.1 Consent
By providing your mobile phone number and opting in to our SMS program, you consent to receive text messages from Balance Medical Integration at the mobile number you provide. Consent is not a condition of purchase of any goods or services. You may receive messages related to appointment reminders, wellness information, service updates, and, where you separately opt in, promotional offers.
4.2 Types of Messages
Messages sent through our SMS program may include:
- Appointment reminders and scheduling confirmations;
- Wellness tips and health-related information;
- Service updates and clinic announcements;
- Promotional offers (only with your separate opt-in consent for marketing messages).
4.3 Message Frequency
Message frequency varies. Recurring messages may be sent depending on your interactions with our clinic and the services you have requested.
4.4 Message and Data Rates
Message and data rates may apply. Please check with your mobile carrier for details regarding your messaging plan and any applicable charges.
4.5 Opt-Out
You may opt out of receiving SMS/text messages at any time by texting STOP to any message received from us. After opting out, you will receive a single confirmation message acknowledging your request, and no further text messages will be sent to you unless you re-subscribe to the program.
4.6 Help
For assistance, text HELP in response to any message received from us, or contact us using the information provided in Section 13 of this Privacy Policy.
4.7 Supported Carriers
Our SMS program is compatible with most major U.S. mobile carriers. Carriers are not liable for delayed or undelivered messages.
4.8 No Sharing of SMS Data
We do not sell, rent, or share your phone number or SMS opt-in data with third parties for their marketing purposes. SMS opt-in consent data will not be shared with any third party.
5. Cookies and Tracking Technologies
Our Website may use cookies, tracking pixels, and similar technologies to enhance your browsing experience and gather information about how visitors use the Website.
5.1 What Are Cookies
Cookies are small text files stored on your device when you visit a website. They allow the website to recognize your device and remember certain information about your visit.
5.2 How We Use Cookies
We may use cookies and analytics tools, such as Google Analytics, to:
- Analyze website traffic and usage patterns;
- Understand which pages and content are most popular;
- Improve website performance and functionality;
- Remember your preferences during and between visits.
5.3 Managing Cookies
You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling cookies may affect the functionality of certain features on our Website.
5.4 Third-Party Services
Third-party analytics and advertising services used on our Website may collect data about your online activity. These third-party services operate under their own privacy policies, and we encourage you to review those policies for additional information.
6. How We Share Your Information
We may share your personal information in the following limited circumstances:
7. Service Providers. We may share information with trusted third-party service providers who assist us with website hosting, analytics, email marketing platforms, and SMS messaging services. These providers are contractually obligated to use your information only for the purposes for which it was provided.
8. Legal Requirements. We may disclose your information if required to do so by law, in response to a court order, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
9. Business Transfers. In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or use of your personal information.
We do NOT sell your personal information.
7. HIPAA and Protected Health Information
Balance Medical Integration is a healthcare provider subject to the Health Insurance Portability and Accountability Act ("HIPAA") with respect to Protected Health Information ("PHI") created or maintained in connection with clinical care.
Please be aware of the following:
- Information submitted through the Website, including contact forms and general inquiries, is not treated as PHI under HIPAA.
- Your clinical and medical records, as well as any PHI, are governed by our separate Notice of Privacy Practices (HIPAA NPP), which is available at the clinic and upon request.
- Do not transmit sensitive health information through the Website's contact forms. Website submissions are not encrypted to HIPAA standards and should not be used to communicate medical conditions, diagnoses, treatment information, or other sensitive health data.
- A copy of our Notice of Privacy Practices is available upon request by contacting our clinic directly.
8. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect the personal information we collect through the Website from unauthorized access, use, alteration, and disclosure.
However, no method of transmission over the Internet or method of electronic storage is completely secure. While we strive to use commercially reasonable means to protect your personal information, we cannot guarantee its absolute security.
If you believe that your personal information has been compromised or if you suspect unauthorized access to your data, please contact us immediately using the information provided in Section 13.
9. Third-Party Links
Our Website may contain links to third-party websites that are not owned or controlled by Balance Medical Integration. We are not responsible for the privacy practices, content, or security of any third-party websites. We encourage you to review the privacy policies of any external websites before providing personal information.
10. Children's Privacy
Our Website is not directed to children under the age of thirteen (13). We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13 without verified parental consent, we will take steps to delete that information promptly. If you believe that a child under 13 has provided us with personal information through the Website, please contact us immediately using the information in Section 13.
11. Your Rights
Depending on your jurisdiction, you may have certain rights regarding the personal information we collect about you, including:
10. Right to Access. You may request access to the personal information we hold about you.
11. Right to Deletion. You may request that we delete your personal information, subject to certain legal exceptions.
12. Right to Opt Out. You may opt out of marketing communications at any time by following the unsubscribe instructions included in our emails or by texting STOP to opt out of SMS messages.
13. California Residents. If you are a California resident, you may have additional rights under the California Consumer Privacy Act ("CCPA"), including the right to know what personal information is collected, the right to request deletion, and the right to opt out of the sale of personal information. As noted above, we do not sell personal information.
To exercise any of these rights, please submit a request to us using the contact information provided in Section 13. We will respond to your request within the time frame required by applicable law.
12. Changes to This Privacy Policy
Balance Medical Integration reserves the right to update or modify this Privacy Policy at any time. When we make changes, we will revise the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Your continued use of the Website after any changes to this Privacy Policy constitutes your acceptance of the revised terms.
13. Contact Information
If you have questions or concerns about this Privacy Policy, or if you wish to exercise your rights regarding your personal information, please contact us:
Balance Medical Integration
177 Sherman St. Unit 101
Ridgway, Colorado 81432
Website: balancemedicalintegration.com
Email: [email protected]
Phone: 970-626-713
